Support

TamaShell · Ultra Entertainment

Need help with TamaShell? We’re happy to assist.

Contact us
Email: ultra1support@gmail.com
We aim to reply within 2–3 business days.

Getting started

Your egg hatches on its own after a while — keep the App around and check back. Once hatched, use feed, play, clean, and sleep (as buttons on the menu page, or typed at the prompt) to keep your pet’s stats up. Stats decay over real time, even while the App is closed, so a pet left alone too long will get sick or worse.

Common questions

My pet died. What now?

Type or tap reset. A new egg hatches immediately, and your generation count goes up. Coins and cosmetics you’ve unlocked are not affected.

I bought a theme or pet form but it doesn’t show up as owned

Open STORE and tap RESTORE — this re-syncs your purchases from your Apple ID. Purchases are one-time and tied to your Apple ID, so they carry over to a new device or a reinstall the same way.

Notifications

TamaShell can send a local reminder when your pet needs something. These come entirely from your device, not from us. You can turn them off anytime in Settings › Notifications › TamaShell.

The CRT / scanline effect

Type crt to toggle the overlay on or off. It’s purely visual and has no effect on gameplay.

Privacy

See our Privacy Policy.